Shipping & Returns

SHIPPING

Australian Orders

We love getting your order to you quickly and orders cannot be amended once placed due to our automated warehousing processes. We will do our best to assist with delivery address changes and the sooner you can advise us of this, the more likely we are to be able to make the changes for you. We recommend by 8am latest if ordering from after 12noon the previous day and if between 9am to 12noon AEST, please let us know immediately.

Depending on the size of your order, we may ‘pack down’ your order to 2 pairs per shoe box or into a delivery carton. Unfortunately we cannot post out empty shoe boxes.

We’re pretty speedy getting your holster goodies out to you. Orders received before 12 noon will be shipped that same day. Orders received after 12 noon will be shipped the following business day.

Depending on your delivery address and shipping selection, we then select a carrier to suit. The evening after your order is dispatched, you will receive an email notification with the tracking number.

Once we’ve dispatched your order you will receive them anywhere from 1 – 5 days from then! (We know you can’t wait).

Orders over $79 are shipped for free Australia wide. Orders $79 and under attract a $10 freight fee.

We offer the choice of Authority to Leave or Signature Required methods of delivery. If you have selected Authority to Leave your parcel will be left at the designated delivery address. If Signature Required is selected and you are not available to sign for delivery, a card will be left for you to either call the courier company to arrange re-delivery or to collect your order from your local Post Office.

If you select the authority to leave method of shipping and are not at the supplied address at the time of delivery, delivery is at your risk with the parcel being left at your nominated delivery address. For this reason holster strongly recommends you nominate a work address to receive your product/s or select the signature required option.

We understand you’re super excited to receive your holster order, but please allow 24 hours from placing your order before trying to track it (we send a dispatch advice with a tracking link on the evening of the day we dispatch your order) and 5 days before querying your order status with customer service.

Holster accepts no responsibility for goods once dispatched.

International Orders

International orders will be delivered via various courier companies including TNT and AusPost. A tracking number will be emailed to you upon dispatch.

International orders may be subject to local charges. Any customs clearance or import duties and associated fees/taxes are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be. holster cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned and holster will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and, as an established business, we will not do this.

Depending on the efficiency of local courier companies in your particular country, delivery is estimated to be within 3-7 business days from the time we receive your order. We require a signature on delivery so suggest all packages are sent to a company address to ensure a faster delivery to you.

Depending on the size of your order, we may ‘pack down’ your order to 2 pairs of shoes per shoe box or into a delivery carton. Unfortunately we cannot post out empty shoe boxes.

We know how challenging it is to stop at just one pair of holsters, so we’ve worked hard to make our shipping rates as competitive as possible:

New Zealand – $15 shipping for up to two pairs of shoes, $5 for every pair thereafter.

Asia/Pacific – $25 shipping for the first pair of shoes, $10 for every pair thereafter.

North America/Canada – $40 shipping for the first pair of shoes, $10 for every pair thereafter.

South America – $50 shipping for the first pair of shoes, $20 for every pair thereafter.

UK/Europe/Middle East/Africa – $50 shipping for the first pair of shoes, $10 for every pair thereafter.

We understand you’re super excited to receive your holster order, but please allow 24 hours from placing your order before trying to track it and 7 days before querying your order status with customer service.

Holster accepts no responsibility for goods once dispatched.

RETURNS

Returns Policy

We want you to love what you’ve ordered! If something isn’t right, let us know. Email us your questions here, grab us on Live Chat online or call us on +61 7 5449 0232.

In the event that your item/s are unsuitable, please return to us within 7 days of receiving. All items sent back to us must be in their original condition – not worn, scuffed or marked and must include the boxes or original packaging. Your return should be packaged in suitable padded materials for posting. We can complete an exchange or refund for you (see below conditions of return) once we have received the goods.

- Full priced items can be refunded and you are welcome to order a replacement pair via our website.
- Sale items can be exchanged for a different size in the same style and colour. If your requested size is not available, you may exchange for goods of the same or higher value.
- You are responsible for return postage. Please include a prepaid return post pack with your returned goods otherwise a $25 postage & handling fee will apply.
- Please be sure to return shoes for exchange or refund by traceable methods so you can track and ensure we have received your shoes.
- Please note you must obtain an RA (Return Authorisation) number from us before sending the goods back to us. Without the RA number, we cannot accept the goods. Click here to email us or call + 61 7 5449 0232 to speak to a representative. Once the RA number has been issued and noted on the Returns Form and enclosed with your order, you can send the goods back to us.

Download your returns form here

Allow up to 7 days for us to receive your return. Once we receive the goods, we will inspect and process them within one week to ensure you have your new holsters in your hands (and on your feet!) as soon as possible.

Any approved refund will be issued to the card outlined on the returns form. In the case of a replacement, if we are unable to provide a suitable pair/s, we will contact you by phone or email.

In all cases, the items returned must be in their original condition including packaging. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Return Postage

When returning goods to Head Office, postage must be paid by the customer. Please include the postage receipt if you believe your shoes are faulty. If they are found to be faulty, we will refund you the postage cost.

WARRANTY

Warranty Policy

Holster warrants to the original purchaser that the product will be free from defects in materials and/or workmanship for a period of three (3) months.

The warranty period commences on the date of purchase from the authorised retailer. The original purchase receipt showing the date of purchase of the product from the retailer is required to process a claim.

This proof of purchase is mandatory for any warranty issues.

Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use.

To lodge a warranty claim please email us or please use the “Warranty Enquiry” enquiry form via this link to complete our online warranty claims form.

Any Questions? contact us
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