FAQ

This is entirely dependent on climate. If you are lucky enough to live somewhere hot and humid, there is a chance your feet may feel damp when you walk from an air-conditioned environment to go outside. This is similar to sunglasses fogging when entering humid surrounds, but it quickly passes. We have not received any feedback about smelly feet!

We receive a large amount of feedback from global customers regarding the amazing comfort they feel wearing their holster jelly shoes.

A common design feature of our flat shoes is the slight arch, horseshoe sole and underheel air pocket. This is far more supportive than a completely flat design (for example, a thong). For those who prefer a non-arched sole, we offer/recommend padded insoles to ensure you’re still as comfortable as possible.

Like all shoes, your holsters will last longer the more love you show them. If you undo the buckle and strap every time you put them on or take them off, they will not stretch. If you pull the ankle strap over your heel every time you put them on or take them off, then yes, you will eventually stretch them.

The digital images we display have the most accurate colour possible. However, due to differences in computer monitors and settings, we cannot be responsible for variations in colour between your screen and the actual product.

That is our unique holster fragrance! Many of our customers tell us how much they love it. This particular aroma will only last a few weeks, much like the smell of new leather shoes. Rest assured, all our products are safe, REACH compliant and contain no ‘Substances of Very High Concern’ (SVHC).

The embellishments on your shoes will dazzle longer the more love they are given. If your shoes get wet in the rain or from regular cleaning, then ensure they are completely (and delicately) dried. This is particularly applicable for saltwater, as it can be quite corrosive.

Avoid excessive rubbing or abrasive activity, such as scratching embellishments on car doors, rough surfaces and the like. Some skin products, such as suntan lotion, can cause erosion of the silver trays. With proper care, the silver will not come off. It might sound like we’re harping on about shoe care, but your holsters will truly fare better the more love you show them.

holster is known for its gorgeous embellishments. However, from time to time, accessories can become loose. Replacement accessories such as jewels, studs and buckles for current season styles may be available. Please click here to send us an email with a picture of the shoes. We charge $10 for buckle or embellishment replacements to be sent out to you.

This one really depends on the issue. We will ask for pictures of the top, sole and problem area of the shoes first to ensure we can assist you. We charge $10 per repair and ask that you cover the cost of return freight. We also reserve the right to decline items for repair if they are deemed unrepairable.

Don’t worry it’s not a defect, just a very normal part of the manufacturing process where the solid colour mixes with the pearlescent colour. You will find this on all of our metallic coloured shoes (Bronze, Pewter, Silver etc.).

We absolutely love to hear from our customers with feedback on our products, even constructive criticism. The invaluable feedback provided to us is taken seriously as it helps to improve and grow our brand. If you would like to take the time to provide us with your feedback, please fill out the form here.

Sometimes it can be tricky deciding on a size when you can’t try the product on first. We get this and try to provide as much sizing and fitting information as possible. On every product page we provide links to our size guides. These show the exact measurements of our shoes, along with helpful hints on selecting the correct size. Click here for more help on using our size guides. Remember, if you do accidentally select the wrong size, we are happy to exchange within 30 days of your ordering.

Unfortunately this isn't possible as styles can sell out quickly. If you do leave your shopping cart open or minimised and return later, when you go to finalise your order, any changes to availability will adjust on your cart then.

When a gift card is purchased via our website, a card/coupon number will be automatically emailed either to you, or you can nominate a person via their email that you wish to gift the card to. Each time you, or the lucky recipient, place an online order, they/you need to either login or setup an account using the email address the gift card was emailed to. The balance will automatically show on checkout and the balance will automatically be reduced. You can choose to spend all or some of the balance showing.

Your gift card automatically expires 12 months from the date of purchase. Any money left on the card will become null and void at this time.

If you’re not sure on how much money you have left on your gift card please go into your account to check your balance.

holster accepts payment via PayPal, ZipPay, Afterpay as well as credit card payment from all Visa, MasterCard and American Express holders. We understand online shopping can be a little scary for some, so we take security very seriously. holster use a secure payment gateway for credit card payments to ensure your details will always be safe when shopping with us.

From the holster shopping page you will be transferred to the appropriate payment portal. Complete the details and once your payment is approved, you will be sent back to the holster site where your order is confirmed and sent to us.

To maintain security and prevent fraud, all credit card holders are subject to validation and authorisation by both holster and the card issuer.

All purchases via our website are in Australian dollars [AUD] and Paypal or your credit card company will convert this to your local currency usually at the time of purchase and this will show on your statement. ZipPay and Afterpay are only available to Australian residents.

If we have your selected item/s in stock and your payment card is authorised, payment will be taken immediately. If you used ZipPay or Afterpay as your chosen payment method your payments will be taken according to their terms and conditions. In the case that we don’t have the item in stock, you will be unable to place an order, so therefore will not be charged.

Paypal is a secure third-party payment method for online purchases. PayPal has over 100 million members in over 190 countries that all trust in its secure payment method.

PayPal's main advantage is that the customer is not required to reveal their credit card details to individual merchants, making it a safe, fast and easy way to pay for online purchases.

You do not need an account to checkout with Paypal. Find out more.

zipPay is a safe, simple & convenient payment option (powered by zipMoney) allowing you to buy now and pay later whilst giving you flexibility to pay over time for your purchases. This payment method is available to Australian residents only. Find out more.

Afterpay is a buy now, pay later service that allows you to enjoy what you want now and pay for it in four equal, fortnightly payments. No credit card, no fees, and you can sign up and start shopping instantly!

Find out more.

When a gift card is purchased via our website, a card/coupon number will be automatically emailed either to you, or you can nominate a person via their email that you wish to gift the card to. Each time you, or the lucky recipient, place an online order, they/you need to either login or setup an account using the email address the gift card was emailed to. Your or their balance will automatically show on checkout and the balance will automatically be reduced. You can choose to spend all or some of the balance showing.

Yes. By doing so, you can track your order, be one of the first to find out about promotions, receive product updates, exclusive discounts and special offers. It also means you won’t need to enter your details every time you shop with us – making shopping quicker!

Once you have signed up, you will be able to log in to your account at any time. Any information you need to update (password, email address, delivery information or credit card details) can be updated here. If you haven’t visited us for a while, it’s worth checking to ensure all your details are up-to-date.

Once your order dispatches from us, you should automatically receive your dispatch advice with a tracking link via email. If you have not received your order as shown on the tracking link, please contact the freight company directly at the number provided to make enquiries. They will then provide you with an investigation reference. If you are not happy with the outcome of the investigation, you are welcome to contact us quoting this reference.

Please contact us immediately. If your order hasn’t been dispatched, we can amend the delivery address. However, once your parcel has left our warehouse, we may not be able to redirect the parcel in time or the freight company will charge a redirection fee of $10-$14 depending on the company which we will need to pass on to you.

Please refer to the shipping page here

All international deliveries must be signed for and local taxes/duties paid at the time. The courier will leave instructions for you to collect your delivery.

Within Australia this depends on whether you have selected Authority to Leave or Signature Required. If Authority to Leave, your parcel will be left at the designated delivery address whether you are present or not. If Signature required, a card will be left for you to either call the courier company to arrange re-delivery or to collect your order from your local Post Office.

Yes we do within Australia! Your holsters need a new home, so feel free to list a PO Box, Parcel Locker or Parcel Point if it's easier for you.

No. Any customs clearance, import duties and/or associated fees and taxes are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they might be.

We're sorry, in order to provide the best service possible, we don't offer exchanges. If you would like a different size, please return your shoes for a store credit on sales items and a refund or store credit on full priced items and reorder the correct size online. Please see our Returns Policy for further information.

When returning goods to holster, postage must be paid by the customer.

If your returned item is confirmed by our warranty team as damaged or defective and inside warranty (refer to Returns for more details) or if we shipped you the incorrect items, we will gladly refund you for all return shipping costs – please be sure to include the postage receipt with your return in this instance.

We do not credit domestic or international freight, customs and duties paid on your order for non-warranty returns.

Once we receive your return items, we will endeavour to process your refund or store credit within 5-10 working days.

We always suggest that our customers return any shoes via a traceable source. With the tracking information it will tell you exactly when your shoes are received by us. If you send the shoes via an untraceable source or have lost the tracking number, please complete the “Other” enquiry form at this link to confirm whether or not we have received them. Unfortunately we are unable to take responsibility for any lost parcels without tracking details confirming they were delivered.

We are happy to refund all full priced items however sale items automatically receive a store credit that is valid for 12 months.

For shoes returned for store credit or refund that were originally part of a bundle, you will be required to pay the current or latest online price for the retained pair/s.

Once we have received your return we will endeavor to process your refund or store credit within 5-10 working days. If approved, you will then receive an email confirming the refund or store credit was processed. Please allow 2-5 workings days from the date of this email for any refund to show in your bank account.